FAQ's
1. How can I reach customer service?
You can reach us by email at shelfeditsofficial@gmail.com or via WhatsApp at +92 324 2332685. Our team is available to assist you daily from 9:00 a.m. to 9:00 p.m.
2. Can I place an order over WhatsApp or by phone?
Absolutely! If you’re having any trouble with online ordering, click the WhatsApp icon to place your order directly. We’ll just need these details:
- Name
- Address
- City
- Phone Number
- Product Name/Product Code
3. What payment methods do you accept?
We currently offer Cash on Delivery. For debit or credit card payments, please reach out to us on WhatsApp +92 3242332685
4. How long will it take to receive my order?
Orders typically take 2-3 business days to arrive, depending on your location.
5. How often do you add new products?
Our collection is regularly updated with new styles and trends. Check back frequently to see what’s new!
6. What if the color of my product looks different than expected?
While we aim to represent colors accurately, slight variations may occur due to lighting and screen differences.
7. Can I cancel or change my order after placing it?
Orders can be modified or canceled within 12 hours. For assistance, contact us via WhatsApp as soon as possible.
8. Do you ship internationally?
Currently, we are shipping within Pakistan. We’re exploring international shipping options, so stay tuned!
9. Are your products reusable?
Yes, our press-on nails and tumblers are designed to be reusable! For press-on nails, store them properly after removal to maintain their quality.
10. Do you have a return policy?
Due to the nature of our products, we currently do not accept returns or exchanges. However, if there’s an issue with your order, please reach out, and we’ll do our best to help!